Help Desk Specialist(Dubai, UAE)

Help Desk Specialist(Dubai, UAE)

We are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner.

You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas.

The goal is to make sure that customer value is maintained to the standards set forth by the company.

Responsibilities

Provide first-level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data and produce activity reports
Walk customers through the problem-solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilize excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation, and closure
Recommended procedure modifications or improvements
Preserve and grow your knowledge of help desk procedures, products, and services

Requirements

Proven working experience in providing Help Desk support
Proficiency in English
Working knowledge of help desk software, databases, and remote control
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
BS degree in Information Technology, Computer Science or equivalent

Provide first-level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data and produce activity reports
Walk customers through the problem-solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilize excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation, and closure
Recommended procedure modifications or improvements
Preserve and grow your knowledge of help desk procedures, products, and services

Requirements

Proven working experience in providing Help Desk support
Proficiency in English
Working knowledge of help desk software, databases, and remote control
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
BS degree in Information Technology, Computer Science or equivalent