Guest Relations Executive – Madinat Jumeirah Conference & Incentives Jobs in Dubai

MADINAT JUMEIRAH

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Madinat Jumeirah, Jumeirah’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The megaresort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting center. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewelry outlets.

About the Job:

An opportunity has arisen for a Guest Relations Executive to join Madinat Jumeirah Conference & Incentives. The main duties and responsibilities of this role:

• Ensure hostess desk/door is always manned so that all guests receive a friendly & prompt welcome
• Schedule dining reservations and arranges parties or special services for customers according to the Restaurant Reservations SOP
• Actively uses the standards detailed in F&B Enquiry/ Booking checklist when taking Restaurant enquiries or bookings
• Greet guests and escorts them as required. Must familiarize with the menu to answer guest’s queries
• Ensure that all complaints are promptly attended to and check with the guest for Feedback.
• Identify guest’s needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information in line with Heart of Jumeirah. Inform staff on next shift about special needs or as necessary
• Answer telephone within 3 rings using the JI Standard script and respond professionally
• Capture all guests source data with utmost accuracy (in-house, residents, outside tourist, BU) and consolidate per shift. Responsible for the collection and input of any relevant guest history in profile
• Ensures that all menus, wine lists and dock presenters are clean and in top condition
• Maintain the privacy of all guests by following strict confidentiality and non-disclosure protocol

About You:

The ideal candidate for this position will have the following experience and qualifications:

• 1-2 years’ experience in guests service-related work in a 5-star hotel in Casual/All Day Dining
• Proactive approach to assist guests displaying positive body language
• Team Player, Pro-active listener
• Proficient in English (Read/Write/Speak – Essential)
• Knowledge of additional language (Desired)

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.